Ms Mary Moss:

The personal progression plan is an individual plan for the person. It is a stepping stone on their journey with Turas Nua to get closer to, if not into, full-time permanent work. People are allowed to take the plan home. If the person has an email address the personal progression plan is automatically emailed to him or her. With regard to the questions asked about family members, we look at all of the attributes and barriers that a customer may have. Sometimes those barriers are around job seeking, sometimes the barriers are financial or health related, as we have already discussed. We look at solutions to the barriers because this is what the personal progression plan is; it is the individual's personal plan on how to move closer to, and into, full-time and sustainable work.