Ms Mary Moss:

We have 78,000 customers with Turas Nua. Most have no issue with signing an individual progression plan that helps them get full-time sustainable work. People engage with the process. Contractually, we have to inform the Department if they are not engaging with our service. People are allowed to leave with the personal progression plan to bring it home to discuss it. We email it to people. To say people are not allowed to leave the building without signing it is incorrect.