Ms Sonia Magaharan:

I spoke about something that might make a difference to a service, the QbTest. Sometimes in order to get something we feel like we have to go to lots and lots of meetings which, to me, is expense. If there are 20 people at a meeting, one must cost what it takes 20 people to attend a series of meetings. We do not have computer data to gather information that is requested by hand, which also is time consuming. There are areas where we could be more efficient.