Mr. Bill Stanley:

Approximately 5% of those letters were returned marked "return to sender". Since my involvement in this part of the business we have not sent out a circular to all partners. Having looked through our files, I know that in the past, for example, we would have had a newsletter that would have been sent out to all partners. That would have preceded my involvement. Also, we would have been involved in different satisfaction surveys. In terms of the last one of those to be carried out, I believe there was one in 2007 and a subset of our partners were surveyed in 2010. With regard to a full circular being sent out to all our 630 partners-----