John McGuinness (Carlow-Kilkenny, Fianna Fail)
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I am sorry, Mr. Masding, let me finish. The reason I am making this point is because Permanent TSB has not dealt fully with this individual. That it would continue to write to his wife, who died three years earlier, shows that either Permanent TSB's records are not what they should be or it ignored the individual, who was suffering as a result of the loss of his wife, and pointed out when it did write that the lady who had died owed it €358. I find that outrageous, given what Permanent TSB is saying to others in this tracker debacle. Is there no humanity or compassion in the bank? What flexibility has it when dealing with tracker cases and others? What flexibility has Mr. Masding to intervene and bring about a reasonable solution for a family that is under pressure? What sort of oversight does he apply to such cases?