Ms Dara Deering:

When a bank makes a decision as to whether a mortgage is sustainable, it takes everything into consideration. We ask what we would have done at a specific point in time, had the customer been on the correct rate.

It is a real example. Had their tracker mortgage payment been correct, it would have been just under €1,000. While they could not afford that, we would have offered them a lower repayment option. If they can afford to meet that, we deem we have caused the loss of ownership.