Ms Hilary Murphy-Fagan:

It was not the case for HR, and in fact the system we are using is a very old system. We are looking at the next generation of technology that will give much more self-service functionality to users of the system. The technology landscape is moving to mobile devices and the cloud. We know we will have to upgrade and change the systems we have today, as users demand different things. The system we are using is a HR management system that was procured in 2004. Each Department used it previously but we have reconfigured it to work in a shared services environment. We did not put in new technology for HR. We had to put in technology for document management, case management, the contact centre, and the telephony system but the core HR system was not new.

When it came to payroll, most of the payroll offices were already using a similar system albeit on different versions. We deployed the latest version with self-service technology features. That is the system we are using in the payroll but it is different. They are not one and the same.