Rose Conway Walsh (Sinn Fein)
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When this has been going on for years and years and the witness says "quickly and efficiently", it lacks credibility. I understand what Ms McDonagh is trying to do now. However, some of the language used around being "customer-centred", and all of that, really is hard for people to accept. Has the bank been contacted by any family where anybody has lost their life as a result of what has been done to them through this?