John McGuinness (Carlow-Kilkenny, Fianna Fail)
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I have a letter that I will not read but on which I want detail. A customer of the bank was offered a tracker rate of 3.22% and has refused it. The customer had not had an offer of a tracker rate since the fixed-term period ended in 2010. They have received no official confirmation of being impacted. Is that one of the cases that is outstanding?