Ms Nuala Ward:

We have a positive engagement with Tusla. In the annual report for 2015, the Ombudsman for Children highlighted concerns relating to the delays we experienced with Tusla responding to us for some information. As can be seen in this annual report, that has improved, which is excellent. In terms of the complaints we receive from Tusla, it is noteworthy that a number of them are directly from children who are in care because they are supported by various advocacy groups to come to us. That is very helpful for us. The complaints can relate to how complaints were managed, communication or their placements. Tusla has launched its "Tell Us" complaints procedure, which is a positive initiative. We are hoping that will improve into the future.