Mr. John McKeon:

I might ask the chief appeals officer to comment in a moment but, in the first instance, when an appeal comes in, the appeals office will examine the information that has come in and send it back to the deciding officer asking, on the basis of the information that has now been submitted, if he or she upholds the original decision. We call that a review. The deciding officer examines the additional information and decides whether it changes the decision. The deciding officer will apply the rules set down in legislation when doing that. In many cases it will lead to a different decision. Approximately 40% of cases that are appealed result in a different decision.