Oireachtas Joint and Select Committees

Thursday, 9 November 2017

Public Accounts Committee

2016 Annual Report of the Comptroller and Auditor General and Appropriation Accounts
Vote 29 - Communications, Climate Action and Environment

9:00 am

Mr. Mark Griffin:

In respect of Capita, the answer is "No". Deputy Cullinane raised a second point relating to the emergency call-answering service call centre. I am familiar with the issue because of an industrial dispute last year that affected the Navan call centre in particular. The information I have suggests that Conduit attended the WRC with the workers during 2016. It was not possible to resolve the issues at the WRC and the matter was referred to the Labour Court. The Labour Court has examined the matter on several occasions. I understand the Labour Court has invited the parties back on 12 December to address the matter further.