Mr. Pat Bergin:

We have been working with staff around previous practices to ensure good practice and that re-training has taken place. Two staff work continually with staff around MAPA and behaviour management. Our review of behaviour management is ongoing and many of these factors are considered. We hope to have a more comprehensive approach in 2018. The principles are in place. The key point is to ensure people do not get hurt.

Some specific points were raised on medication and major non-compliance. The inspectors found keys in the medical safe. That amounted to major non-compliance because of the potential risk. The assurance was given that we would be checking regularly. Staff would go to the safe and take out medication and they were not putting the key away.