Mr. Pat Bergin:

The care staff are normally in groups of 15. Each group has a manager who, in turn, has his or her own manager at deputy director level. The capacity for people to raise issues within that structure is key. Otherwise, I will have 265 staff ringing me and I cannot manage that. However, I operate on the basis of an open door principle. This applies to young people and staff. If someone wants to speak to me, he or she can do so.