Mr. Robert Mulhall:

Yes. To elaborate, it is an entirely regrettable situation. It was human error. We very much regret it and apologise to customers who have been impacted by the situation. There was no financial loss to the customers but that is cold comfort. The situation should not have happened in the first place.

In response to the points made by the Deputy and Mr. Byrne, we have invested heavily in our technology platform, particularly in mobile technology, to enable people to carry data in a secure fashion on a go forward basis. The need for carrying paper printouts of anything now is really rare and limited. It is regrettable that this happened in this instance, but we are taking the lessons learned from it and revising policies accordingly.