Mr. Jim O'Keeffe:

Exactly. At the original stage.

To follow on from Mr. Byrne's point, our preferred route continues to be to work with customers so that if there are any who are concerned or have questions on this, we have a team of 1,500 people who are, as Mr. Byrne outlined, engaging every day and putting solutions in place. It is our preferred way to solve the problem so I encourage people to come forward and work with us.