Mr. Ray Hernan:

We will cover as many questions as we can. Apologies if we do not cover them all but we will endeavour to do so.

My next comment is not a hospital pass in certain respects. We apply the policy dictated by the Department. Many of the issues that have been raised here are policy-related. We engage with and are involved with the Department on a daily basis to provide practical solutions for any policy issues that arise. I am conscious that the next two months in particular are when stress and anxiety levels are at their highest for all of the stakeholders involved. I mean the parents, kids, the Department and, indeed, ourselves or our colleagues.

There are certain things, outside of the policy area, that we have put in place for this year and it is very much around communication. Many of the issues that have been raised here are around communications or the lack thereof or its timeliness. We have taken on board a lot of those concerns. I will not say they are going to be perfect. We have tried to put in place an escalation process. All of the representatives here today, as individual Deputies and Senators, should have been communicated with directly about an escalation process that we have put in place this year. Contact numbers have been communicated to each of their constituency offices to provide assistance if a Deputy or Senator requires information but cannot get a response. The members have also received the mobile phone numbers that belong to our five regional managers in order to escalate issues if a Deputy or Senator has not received a response. Those letters were sent a number of weeks ago.

Chairman:I do not have the contact details. Can they be resent, please?