Dr. Alicja Bobek:

People can be called in to work an eight-hour shift and then sent home after one hour because there are not enough customers. The employer does not pay for the rest of the shift. This is very problematic. The most extreme case involved a person being called in, travelling to work and being sent home after half an hour because the manager was wrong about how many customers there would be. It is an interesting point that people may want flexibility, but things have changed in the past decade. This submission relates to a working conditions project, but we undertook another project ten years ago, specifically on Polish migrants in the hospitality sector. Our respondents told us about asking to work on a Wednesday or a Thursday, take the Friday off and wok on the Saturday, etc. That does not seem to be happening anymore.