Oireachtas Joint and Select Committees
Tuesday, 4 April 2017
Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach
Banking Sector: Quarterly Engagement with Central Bank of Ireland
10:00 am
Kieran O'Donnell (Fine Gael)
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One of the requirements of the review is that lenders must have a customer helpline. A lot of these helplines use scripted conversations which do not provide enough assistance to customers. Is there any detail about what help must be given to customers?