Professor Philip Lane:

What they are getting back is a combination of redress, which is most of it, and then compensation. The average, in terms of what we have published so far, is around the €30,000 mark. However, within that and over the course of this examination there will be a mix of fairly minor errors where there is a minor amount of redress and a minor amount of compensation and extreme cases where severe damage was done and the compensation amount will need to much higher. The average conveys something but it is supposed to be customer specific so when we see a severe case, the scale of the payment should be ramped up.