Professor Philip Lane:

We are reiterating the point throughout that it is not just about the narrow contract, it includes wider communications with the view to establishing if any of this could plausibly have misled or put undue influence on consumers to switch out of a valuable tracker, which is not appropriate. It is wide-ranging. Whether it is marketing material, advertising campaigns, we are looking at it from the point of view of whether it would be misleading for the typical consumer.