Seán Sherlock (Cork East, Labour)
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I, too, welcome the Governor and his colleagues here today. I want to focus on the tracker mortgages issue. The update of the Central Bank of Ireland's Examination of Tracker Mortgages-related Issues 2017 paper was quite comprehensive and assisted us in getting a deeper understanding of where the Central Bank is in terms of examining this issue. However, where individuals made complaints to the Financial Services Ombudsman and received a negative decision, I am fearful that the Central Bank's examination will not adequately cover all the people concerned. I say this because I have evidence particularly about PTSB. I will refer specifically to PTSB because the Central Bank stated in its report that it had commenced enforcement investigations against the bank. I know of samples of cases where the FSO made a negative decision about complaints and the people concerned have not received notifications that their cases are being examined, neither from the bank nor the Central Bank. Will the Governor give guarantees or assurances to those people that they will receive letters?