Eugene Murphy (Roscommon-Galway, Fianna Fail)
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I will ask two more brief questions, if I may. First, how does the ombudsman find the attitude of the financial institutions, including the credit unions? Second - that I may ask two questions together rather than taking up time - to go back to Senator Kelleher's point, I find that elderly people often come to my office to discuss online banking. It is appalling that online banking being forced down the necks of people who are elderly. Perhaps I would not use the words "financial abuse" but I would, in the case of the people to whom I refer, use the words "terrible frustration". Older people worry whether their direct debits will be paid and whether their bills will be paid on time. They have significant worries about this because it is something new and different. Does the ombudsman find this to be the case? Does he also find that some of these people have many complaints about the way in which the legal people sometimes handle their business? Can the ombudsman deal with that?