Shane Cassells (Meath West, Fianna Fail)
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Ms Black mentioned the team that is in place for mortgage arrears. It is a sensitive subject and I do not want her to breach any confidentiality. From her engagement with the public in the course of recent years, how are people being treated by the financial institutions and what type of queries are they coming to her with? There is both factual and anecdotal information in terms of how people are being treated and the pressure they are being put under, for instance, starting off with unsolicited calls from the financial institutions. I am sure, no more than ourselves as a point for people to contact, Ms Black is dealing with people who are under a lot of stress, both financially and emotionally. Can Ms Black say whether there has been a better approach by the financial institutions over recent years in dealing with those who find themselves among the cases of mortgage arrears and how the nature of that is changing?