Oireachtas Joint and Select Committees

Thursday, 2 March 2017

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach

Financial Services Ombudsman's Bureau - Strategic Plan 2017 and Tracker Mortgage Issues: Discussion

10:00 am

Mr. Ger Deering:

An indication of that was when we did the first survey as part of the strategic and operational review, it went to 460 people on a Friday evening and we had over 200 responses by Monday morning. Senator Horkan is right that the responses that come quickly are generally the ones who welcome the opportunity to tell one they were not happy. The key thing about this is that it will be done over a very long time and it will not just be selected people. It will be a measure that we can consult.