Ms Mindy O'Brien:

No. It is not wilful, but there is no incentive for me to fix it unless I was going to be penalised for it. I have therefore been looking at a lot of incentives which are in place, including getting grants for better washing machines and other water-saving measures in the house. People will not invest in those, however. One cannot just get a carrot, although possibly a carrot and a stick. This is me speaking personally. I am not saying that one is being charged for everything, but if one is not being charged for excessive use there is no incentive for people to fix leaks.