Oireachtas Joint and Select Committees
Tuesday, 21 February 2017
Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach
Banking Sector in Ireland: Discussion (Resumed)
4:00 pm
John McGuinness (Carlow-Kilkenny, Fianna Fail)
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If it is a case of individuals making calls to try to collect money, why are the banks being aggressive? As a public representative, I have received numerous complaints about the efforts of banks to collect debts using junior staff. My point is that these staff must be dictated to, or the call must be scripted in some way.