Oireachtas Joint and Select Committees
Wednesday, 8 February 2017
Joint Oireachtas Committee on the Future Funding of Domestic Water Services
Scottish Water, Welsh Water and the Commission for Energy Regulation
1:30 pm
Mr. Douglas Millican:
Unlike most companies, where if a customer does not pay for the services, the company will withdraw the provision of those services, on public health and social policy grounds, correctly, we have no ability to disconnect household customers who do not pay.
Therefore, we must use other measures to encourage people to pay. Year on year, we have become more successful in that. The level of collection is about 96.6%.