Mr. Paul Joyce:

I wish to add to that. Perhaps the problem lies with the current definition of long-term financial service, because it says that the financial service must have a term which exceeds six years. Is this the term that is stated in the financial product when a person takes it out first, that it has a duration of over six years, or is it the sum total of duration of the service when the person goes to make a complaint? There are also forms of credit that have no fixed term, for example a credit card. A person can draw down a credit card in the year 2000 and still be using it in 2016. Is that a financial service the term of which exceeds six years? Clarification of the definition would be helpful. If it is the sum total of the time that a person has availed of the service then that would appear to allow complaints in. If it is the total of the term such as a 25 or 30 year mortgage, then it may unwittingly exclude legitimate complaints. That is the point we would like to make about the current definition of long-term financial service.