Oireachtas Joint and Select Committees

Thursday, 20 October 2016

Public Accounts Committee

2015 Annual Report of the Comptroller and Auditor General and Appropriation Accounts
Vote 37 - Department of Social Protection
Chapter 9 - Regularity of Social Welfare Payments
Chapter 10 - Roll-out of the Public Services Card
Social Insurance Fund 2015

9:00 am

Ms Niamh O'Donoghue:

Absolutely, because the same standards should apply to our staff as to our customers. We work closely with PeoplePoint, the shared services environment, to ensure as much co-operation as possible in putting the arrangements in place. PeoplePoint is doing this, rather than the Department. There are a very small number of cases which the Department might have flagged as having particular circumstances, such as ill health, where greater sensitivity was required for a recovery plan but in all cases the Department would fully support PeoplePoint.