Oireachtas Joint and Select Committees
Thursday, 20 October 2016
Public Accounts Committee
2015 Annual Report of the Comptroller and Auditor General and Appropriation Accounts
Vote 37 - Department of Social Protection
Chapter 9 - Regularity of Social Welfare Payments
Chapter 10 - Roll-out of the Public Services Card
Social Insurance Fund 2015
9:00 am
Ms Niamh O'Donoghue:
There is not a breakdown of internal controls. There are problems in communication and processes and a lot of work has been undertaken in the past 18 months or so to try to rectify them. New procedures have been put in place. The working group has been working to identify exactly how it occurred and see what can be done at all levels by all stakeholders to improve the processes involved and their reaction to these issues.
When one goes to a shared services environment, these things happen until the teething problems have been ironed out.