Mr. Mark Toland:

We have a very good working relationship. They do not always like what we say. We try and say it as it is. We try and give the reality check. Sometimes it is difficult to hear the message. We try and recognise they have some very hard-working gardaí trying to do their best. We are merely recommending that they operate in a different structure with a different system, and to get rid of paper. The organisation is so bureaucratic with paper records and it needs to get the technology in place to give it the data to make it a much smarter organisation.