Ms Nuala Ward:

The most recently published figures, which are from 2014, are expressed in percentages, as they always are in annual reports. We receive direct contact from children in 2% of cases. We would like to increase this figure because we find it incredibly useful to hear directly from children. When we ask the children who contact us what would be the fix for their problem, we find that they want to be assured that other children will not have the experience they had. We hear a very powerful voice when we hear directly from children about their experience of public services.