Niall Collins (Limerick, Fianna Fail)
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People often say they rang the Garda station but nobody got back to them or that they made a complaint and nobody got back to them. This is a common complaint I hear, but all I can advise them is to put everything in writing in an e-mail or letter. What is the protocol in regard to such calls or complaints? Is it at the discretion of the garda at the other end of the phone?