Dr. Niall Muldoon:

I want to make sure that it is on the record that when we use the term "investigation" we are referring to a very small number of situations in which very difficult issues have not been resolved as quickly as we would like, where complications have arisen and people have become entrenched. It is important, as the Deputy presents our argument, to point out that the failure to reach an investigation level is not the same as a failure in our office to carry out a proper examination of a complaint.

People like their issues to be investigated, but we conduct a lot of examination and other stuff before reaching that level. It is important to put on record that while 95% of our cases do not meet a level of investigation, a large amount of work is done before that and many cases are resolved. That is part of the way we work. Not reaching an investigation level is not the same as a case not having been worked on by our office. May I continue? Is there a division?