Ms Clare McGrath:

The maintenance activity on the flood risk management side is covered by an independently accredited, monitored and integrated management system and we have ISO 9001 accreditation. On the safety side, we operate to the OHSAS 18001 standard. Customer satisfaction is part of it and we also poll people with issues regarding the outcomes when we undertake works. We do the same on our maintenance. On the national monuments maintenance, there are international standards such as the Granada convention, through UNESCO, and we operate to those standards. The Department of Arts, Heritage and the Gaeltacht has guidelines and policies in that regard and we operate with its consent in the works we do. We are very conscious that we do the maintenance of the historic properties and national monuments to best practice and in compliance with all national regulations and international conventions to which Ireland has signed up.