Oireachtas Joint and Select Committees
Thursday, 28 May 2015
Public Accounts Committee
2013 Annual Report of the Comptroller and Auditor General and Appropriation Accounts
Vote 37 - Social Protection
Chapter 10 - Regularity of Social Welfare Payments
Chapter 11 - Control of Supplementary Welfare Allowances
Chapter 12 - Farm Assist
Social Insurance Fund 2013
10:00 am
Ms Niamh O'Donoghue:
No. Generally, it is because people feel that they were not treated appropriately on an individual basis. Let me be very clear that, even though it is very small, it is something we take extremely seriously, which is why we are investing so heavily in training and trying to ensure that people understand their obligations to customers.