Ms Niamh O'Donoghue:

They would be water cooler services, office supplies, cheque stationery, which is a very specialised printing arrangement, or file management and retrieval. Another specialist piece is the electronic queue management whereby one pulls out a ticket in a queue system. If we have technology based on a particular infrastructure, we are required to deal with the supplier there and nobody else. Another service is translation, when we need to get documents translated. Another item is stock control. There is a variety of items.