Mr. Mark Molloy:

We were told it would be based on the clinical notes and interviews with staff. These were clinical notes we had already proven were changed. We had the before and after. Somehow we got those. Eventually, our input was linked to a chronology of events. It took six attempts for them to transcribe what I sent in. They kept taking poetic licence with what I was sending in. We went back and told them it was not what I said and that I had said something else. Eventually, it was right.