Mr. Brian Goggin:

Yes, it was previously discussed at the group risk policy committee so this was an escalation up of the group risk policy committee's examination of it. Yes, this was a very serious matter and I think it goes to the heart of the governance structures in Bank of Ireland. You've got a distributed network with 300 branches or 250 branches, you know, the normal distribution applies. Some of them will perform and conform, you know, superbly well. The majority of them will be standard and you will have, you know, a number that will not meet the standard at a point in time. This was identified through the credit review process. It was the third leg of the three legs of the fence in lending in Bank of Ireland. So this was identified, it was escalated, it was taken most seriously and there are papers somewhere because I read them in relation to how the GRPC - the group risk policy committee - view this and the direction it gave to the head of retail banking at the time in terms of resolving these issues. And I know there's a paper somewhere else. I haven't got it cross-referenced but I know that in a period post-this, there was a very positive updating report on the success in addressing some of these issues. This would have been, you know, quite a normal escalation of an issue taken most seriously and escalated right to the very top of the organisation.