Mr. Pat Colgan:

The trend would have been in and around understanding the implications of the service level agreement, being aware of what the procedures manual actually required the implementing agents to do, understanding the guidance notes provided and knowing the procedures that needed to be followed in all cases. That would have been the subject of the training. It would have included matters such as assessment and approval of projects, the issuing and monitoring of letters of offer, verification of expenditure and overall financial accountability for the project.