Mr. Robert K. Olson:

The theme that goes through this has to do with things we found in previous inspections, which is that one often has policies - they are pretty good ones, written well and state these things - and it is fine to have them but when we go out on the field we look at what is happening on the street. That is where these inconsistencies come up. It is where I think mistakes are made and the supervision issue that the Senator brought up is also a critical component of that. We found there was no significant audit of or follow-up to these incidents. As Mr. Mark Toland said, now they have specific inspectors and people who have specific tasks, which number so many that one could not count them. We found one person had 29 tasks for which they were responsible and they could not physically do them. We found - as I said in regard to the fixed charge penalty report - that nobody is watching the store, and that is what went on here. The sergeants are so busy doing all they are doing and the same applies to the inspectors, that there was no routine checking of every domestic violence call. As Mr. Mark Toland said, nobody was checking that. There might have been pockets of it happening but it is not consistently happening across the country. When the supervisors are not watching, and it does not matter if one is a private secretary or where one is based, the employees will often go off on their tangents and in police work, which is most important, bad things can happen.