Oireachtas Joint and Select Committees

Thursday, 18 December 2014

Public Accounts Committee

National Asset Management Agency Financial Statements 2013

11:10 am

Mr. Frank Daly:

Where somebody has a complaint to make about NAMA or the way it handles something, it is open to him or her to contact it and he or she is actively encouraged to do this. We have stated publicly on a number of occasions that any complaint about NAMA will be investigated by the chief executive officer and the chairman and that is what we do. Obviously, there is a response to whoever complains to us. Let me be very clear that this is what will happen. To again go back to the mediation process, I know that the Chairman says he is quoting reports, but it is very difficult for me to accept that NAMA approaches mediation in a heavy handed way. We do not; we enter the process on the same basis that we approach all issues to do with debtors, as outlined in Mr. McDonagh's statement. It is robust but fair. At the end of the day, as far as I am aware, mediators in any mediation process are very conscious of the fact that both sides have to receive an open and full hearing and have to have full access to all of the facts. If somebody has a complaint to make about NAMA, he or she should and is encouraged to write to it about it, with the undertaking that the chief executive officer and I, as chairman, will investigate it and respond to him or her.