Mr. Stephen McNally:

Going back to the language thing, it is generally the case that in the hotel industry the unemployment rate has come down dramatically. Again, the initiatives have helped to do that. As a result, many more Irish people are applying for jobs again. We lost the run of ourselves during the Celtic tiger and they were not, perhaps, prepared to do certain work. That has changed and I am delighted. At the end of the day, our business is about people and we have some great people in our industry right around the country, including great Irish people and great foreign national people. They have all bought into the culture and picture of selling the country and selling our hotels. We have all sorts of tools that tell us if we are not doing a good job. The members will know some of them. We watch those carefully and in particular we watch what Fáilte Ireland tells us, which is that we must be good with the customers to ensure they come back. We must give them no reason not to revisit our country again.

On training, what has been really good with the 9% VAT has been that the hotels have done a little bit better this year and are investing in training again. We have run courses as a federation this year for our members but they have invested in training for their staff in particular. That is really about dealing with the customer, selling rooms, HR and the various aspects we have perhaps forgotten about for a couple of years as we simply could not afford it. We simply did not have the money. Local authority rates and all the other bills had to be paid. We realise that if we are going to grow and are serious about growing and do not invest in training and our people, we are at nothing. It is as simple as that.