Mary Ann O'Brien (Independent)
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To my eyes, the "Prime Time" programme unveiled a desperately cruel and unsafe culture. I will focus on the word "culture" because an organisation should have shared values from the very top management all the way down through the management levels below right down to the front-line staff. Culture is a very difficult word and is an invisible thing in companies and in health services. While I acknowledge Mr. O'Brien has mentioned culture to members this evening, how does he motivate and train his staff to be patient, caring, loving, careful, safe, compassionate and sensitive along with paying incredible attention to detail in respect of their incredibly vulnerable clients? Culture is something that companies value when they have good ones and it is a long task to change a culture. All members are frightened sitting here because they all know it is not just Áras Attracta, as there are 900 other homes.