Ms Noeline Blackwell:

I will pass over to Mr. Joyce in a moment except to say that one of our major worries about the entire system, regulated-unregulated, whichever the owner happens to be, is that there is nobody who can tell us what is really happening in each restructure because there is such a limited financial and legal advice service available to people. For the most part, people are doing these on their own.

It is very difficult to know. Many of the restructures that were done in the past year are already being restructured. We have a real concern - including in respect to the inspection being carried out by the Central Bank - to the effect that unless consumers are asked about this matter, we will never discover how right or wrong are these restructures. All one hears are people's perceptions at the end of the process.