Ms Mary Dunnion:

We did not meet people who had used the service, with the exception of those whom we met when we conducted the review, because we did not and have not received unsolicited information from people accessing ambulance services and complaining about them. That would be our general methodology approach because we have those groups ourselves, as it were. While the authority did not receive that information, we have met patients who have accessed the service.

We have found that the National Ambulance Service does not have a formal engagement with people using the service. We recognise that situation as a very significant deficit and we have made a recommendation in this regard. It is a missed opportunity to learn and improve the service. We have identified a recommendation in that. I hope I have covered the methodology element for the Deputy.