Professor Patrick Honohan:

I make no excuses for mess-ups in banks. I do not deny that they are happening. There are lots of checks and balances. Nobody gets evicted by accident, and the courts are at least an additional protection. The Central Bank does not check every case because we are not set up to do that. The banks are doing a much better job than they were, but there will no doubt still be many blunders on the way, which is not good for people in very distressed situations fearing the loss of their homes. I do not make any excuses. I am worried about this. I am worried about the number of cases that are going to court and that they are being taken much further along than necessary. People such as Deputy Tóibín who deal with cases on a one-by-one basis are providing a fantastic service to those constituents, in addition to MABS and other advisers who help those customers deal with the banks.