Oireachtas Joint and Select Committees

Thursday, 13 November 2014

Joint Oireachtas Committee on Finance, Public Expenditure and Reform

Overview of Banking Sector: Ulster Bank

10:55 am

Mr. Jim Brown:

It is the complete opposite. We have invested significant amounts in alternative distribution systems. The reality is that in the past three years we have had an increase of 140% in the number of people using mobile apps and the Internet. There has been a decrease of over 30% in the number of transactions through branches. Only 13% of our transactions overall are through the branch network.