Mr. Jim Brown:

I understand that and we take this issue very seriously. We are not happy to see any mortgage customer in distress. As a consequence, we have put significant resources into helping alleviate that situation. We have approximately 500 people working with customers who have mortgage arrears which is a sizeable percentage of the bank’s staff. Those people make regular calls and send e-mails and letters, and we have people on the ground right through to the court process looking for customers to engage. The majority of the 4,500 who have gone to court are in arrears for more than a year and have not engaged with us at all, despite the calls and contacts. We have no choice if we want to resolve that situation but to go into the court process. As we get into the process, customers are prepared to engage. Every time we go to court we have someone there ready to talk to the customer to get him or her to re-engage.